FAQ

To file a response to the claim, you should log into your case profile. You will find the appropriate link in the email and SMS. The QR code for the link is also found in the copy of the claim you received by registered mail.

Only a verified Ultima RATIO user can submit a response to the claim. Read about how to verify your account in the "User Accounts" section.

Go to the case profile and click on the bar: "Submit a response to the claim" at the top of the case profile. Complete the simple form, provide the arguments you consider important, and add attachments.

The response to the claim is subject to an arbitration fee under the same conditions as the claim. Therefore, to successfully file a response, you must pay the fee.