FAQ

According to the Centre's Regulations, a claim is considered effectively delivered at the moment of its delivery by email. Our platform meticulously monitors mail server logs and continuously updates the status of its delivery.

For security reasons, the claim is also sent to the respondent by registered letter to the address of their registered office. However, the arbitrator does not wait for a 'return receipt'. The regulations assume that the respondent, as an entrepreneur, should make it possible to receive formal correspondence. Therefore, the claim delivered to the respondent in this manner is deemed delivered within 5 business days from the date of posting.

If you provided the respondent's mobile phone number in the claim form, they will also receive an SMS notification about the claim.